Question 1

What is the Elleen platform?

Accepted Answer

Elleen is a platform that helps you create an online store and provides the tools you need to manage orders, products, and customers in one place, so your business becomes more organised and ready to grow.

Question 2

Is Elleen suitable for my current business size?

Accepted Answer

Yes. Elleen is designed for merchants who sell online, whether they are just starting out or managing a growing business. It helps them organise their operations and expand with ease.

Question 3

Is Elleen suitable for merchants who sell through social media?

Accepted Answer

Yes. Elleen is suitable for merchants who rely on Facebook, Instagram, or WhatsApp, helping them organise their business without having to completely change how they sell from day one.

Question 4

Do I need a physical store?

Accepted Answer

No. You can create your store whether you own a physical shop or sell online only.

Question 5

Do I need technical experience to create a store?

Accepted Answer

No. Elleen is designed to be easy to use, so you can create and manage your store without experience in programming or web design.

Question 6

How long does it take to create a store?

Accepted Answer

You can create your store in minutes, then start adding your products and accepting orders when you are ready.

Question 7

Is there any commission on sales?

Accepted Answer

No, all plans have a 0% transaction fee. You only pay the monthly or yearly subscription fee.

Question 8

How can I pay?

Accepted Answer

We support: Yemeni wallets (Kuraimi, M-Floos, Pocket, Cash), , and Bank Transfers.

Question 9

Can I change my plan later?

Accepted Answer

Yes. Upgrades are immediate . You never lose your data.

Question 10

Is there a long-term contract?

Accepted Answer

No. All subscriptions are contract-free, and you can cancel online at any time.

Question 11

What happens to my store if I cancel?

Accepted Answer

Your store will automatically stop. You won't lose your data, but premium features will stop working.

Question 12

How does the refund policy work?

Accepted Answer

We guarantee a full refund within the first 14 days of subscription, no questions asked. Contact us and we will process it within 48 hours.

Question 13

Do I get a partial refund if I cancel mid-year?

Accepted Answer

After the first 14 days, there are no refunds, but your store remains active until the end of the paid period.

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