1. Satisfaction Guarantee
We offer a full refund guarantee within 14 days of your first paid subscription. If you are not satisfied with the platform for any reason, you are entitled to a full refund.
2. Refund Conditions
- Refund requests must be submitted within 14 days of initial subscription.
- The guarantee applies to the first subscription only — renewals are excluded.
- Custom domain purchase fees are non-refundable.
- For annual subscriptions, a full refund is granted if requested within the first 14 days.
3. How to Request a Refund
To request a refund, you can:
- Email platform support with the subject "Refund Request".
- Contact sales or support via WhatsApp.
- Visit one of our official offices listed on our Contact page.
4. Processing Time
- Refund requests are reviewed within 3 business days.
- Upon approval, the amount is transferred within 7 business days to the original payment method.
- You will receive an email notification when processing completes.
5. Subscription Cancellation
- You can cancel your subscription at any time from account settings.
- Upon cancellation, your account remains active until the end of the current billing cycle.
- After the cycle ends, your store automatically downgrades to the free plan.
- You will not lose data — you can export it or resubscribe later.
6. Exceptional Cases
In case of platform outages exceeding 48 continuous hours, we may offer proportional compensations or free extensions. Each case is evaluated individually.
